The Poly alternative for dispatch headsets is available now.
Safety, Clarity, Reliability
As Poly winds down its dispatch line, teams need a replacement that holds up on audio quality and uptime. Secure Headset Group is a drop-in path that keeps communications live and dispatch focused on the mission.
Talk to a Poly transition specialist at 800.827.9715
Cross-reference table
Find your Poly model, get the SHG replacement
Match your discontinued Poly / HP part to its current Secure Headset Group equivalent. Not sure which you have? Send us your model number and a transition specialist will confirm the right fit.
| Discontinued Poly / HP model | → | Secure Headset Group replacement |
|---|---|---|
| DECT | ||
| Poly CA22CD-SCCordless PTT, DECT 6.0, PJ-7. Item #P 109-22. Discontinued. | → | SHG S D200Cordless PTT DECT, PJ-7. View product → |
| Cord | ||
| Poly P104-wire 2-prong amplifier, 10 ft coil cord. Discontinued. | → | SHG S D144-AMP4-wire adapter, SHG QD to PJ7 2-prong, with mute and volume control. View product → |
| Poly SHS 1890 Series6-wire amplifier, push-to-talk switch, PJ-7 connector, 15 ft. Discontinued. | → | SHG S D145-PTT6-wire, 2-prong with in-line push-to-talk button, SHG QD. View product → |
| Poly SHS 1890-156-wire amplifier, push-to-talk switch, PJ-7 connector, 15 ft. Item #P 205/15. Discontinued. | → | SHG S D145-PTT/AMP6-wire amplifier, PTT 2-prong with green in-line push-to-talk button, SHG QD. View product → |
| Monaural Headset | ||
| Poly HW510EncorePro MOTH headset, foam cushion, fixed mic, NC. Item #P 237 NC. Discontinued. | → | SHG S 300Monaural over-the-head headset, foam ear cushion, passive noise-canceling mic, SHG QD. View product → |
| Poly HW710EncorePro MOTH wideband headset, leather cushion, extendable mic, NC. Item #P 236-710 NC. Discontinued. | → | SHG S 500Elite-series over-the-head headset, leatherette ear cushion, passive noise-canceling mic, SHG QD. View product → |
All six replacements from the current Product Transition Guide. In stock, ready to ship.
Transition Resources
Downloadable Poly Transition Guide
Why SHG is theTrusted Replacement
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Quality you can count on
99.96% reliability and less than
1% defect rate, engineered for zero downtime. -
Safety/Security
TAA & NDAA 889 compliant, DoD guidance aligned, ongoing penetration testing and hackathons.
-
Availability made simple
Guaranteed to ship in under 30 days.
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Operator comfort
Built for 12–18 hour shifts with proven ergonomics.
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Service that shows up
Two-year warranty on all products, same-day swaps, refurbish program, live U.S. reps. Nearly four decades serving DoD and first responders.
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American engineered
American-owned and operated. U.S. design, manufacturing oversight, delivery, and support.
Have Questions?
SHG™ Poly Transition FAQ
Why is Poly leaving the market, and how does that impact me?
Poly has announced it will no longer manufacture or support its specialty
dispatch communications equipment since critical components for some of the legacy products are no longer available. This means customers relying on their headsets, cords, and accessories may face supply shortages, unsupported products, and increased downtime. For organizations dispatch centers such as 911, military or aviation, this creates real operational risk. SHG™ provides a stable, U.S. based alternative with guaranteed availability and long-term product support.
Why should I consider SHG as my replacement provider?
SHG has nearly four decades of heritage in critical communications, serving the U.S. Army, DoD, first responders, and call centers. Unlike many vendors, we don’t just make audio devices we engineer communication endpoints that meet strict government standards. Our products deliver:
- Quality: 99.96% reliability, military-grade engineering
- Safety / Security: FIPS 140-2 encryption, TAA & NDAA 889 compliance, adherence to the Department of Defense Memorandum on Collaboration Peripherals in Secure Spaces
- Availability: Guaranteed shipping in under 30 days
- Service: Two-year warranty, 24hr swap program, White glove account and response management.
- American Owned: U.S. engineering and design, manufacturing oversight and operations, and live support.
We’re an American-owned and operated company with proven performance in the most demanding environments.
Will SHG products integrate with my existing setup?
Yes. SHG provides bothcustom and standard solutions for all major headset and communication platforms. We manufacture a wide range of headsets, connection cords, push-to-talk devices, and wireless DECT solutions. We have
specifically designed a new set of products as superior replacement options to Poly. If you have specialized requirements, our engineering team can design and certify a fit-for-purpose solution.
How does SHG handle product reliability and warranty support?
Every SHG headset is built for mission-critical uptime. Our standard warranty covers 2 years on headsets cables and accessories
If something does go wrong, we offer same-day swap from stocked inventory so you never face extended downtime. We also run a refurbishment program that replaces worn parts, sanitizes, and fully tests units at a reduced cost.
What steps does SHG take to ensure compliance with government requirements?
All SHG products are:
- NDAA Section 889 compliant (no restricted components).
- TAA compliant
- DoD memorandum on Collaboration Peripherals in Secure Spaces adherent for endpoint safety
- We also conduct ongoing penetration testing and hackathons to
validate protection against evolving threats. This is why the U.S. Army has
selected us as their sole provider for headset endpoints.
I’m worried about availability sincemy old supplier is shutting down. Can SHG meet demand quickly?
Yes. Currently SHG guarantees order fulfillment within 30 days or less on existing products. For new products we will look to maintain that level of service. We maintain a robust U.S.based warehouse full of inventory so you’re never left waiting.
How can I transition from Poly productsto SHG with minimal disruption?
We offer a step-by-step migration service:
- Dedicated transition support team
- Compatibility review of your current equipment.
- Product mapping — we identify direct SHG replacements or custom engineered solutions.
- Fast-track delivery
- Onboarding support with live U.S. reps to help teams adjust seamlessly including onsite support if required
- Ongoing technical support for the life of the product
Our goal is to make the switch invisible to your frontline staff while
upgrading reliability and compliance.
What makes SHG different from other headset companies still in the market?
Many remaining vendors focus on consumer or office-grade audio. SHG is
different:
- We specialize in critical communications, not general headsets.
- Quality: 99.96% reliability, military-grade engineering
- Safety / Security: FIPS 140-2 encryption, TAA & NDAA 889 compliance, adherence to the Department of Defense Memorandum on Collaboration Peripherals in Secure Spaces
- Availability: Guaranteed shipping in under 30 days
- Service: Two-year warranty, 24hr swap program, White glove account and response management.
- American Owned: U.S. engineering and design, manufacturing oversight and operations, and live support.
How do I know what product is right for me?
We’ve put together an easy to use Poly transition Guide on our website at www.secureheadsets.com/poly or call us at 1-800-827-9715