Services
Sanitize, Repair, and Refurbish
Secure Headset Group’s expertly trained customer support team is ready to handle all your headset needs. Instead of discarding your old headset, our sanitization, refurbishment, and repackaging services can make it feel like new.
Sanitize

The first step in our sanitization process is to inspect every headset for any physical defects. Any damaged headsets are either recycled or returned to you. The remaining units undergo thorough cleaning. Then our technicians test them to ensure they perform like new. After the final cleaning and sanitization, new ear cushions and mic covers (model-dependent) are installed. Finally, the headsets are packaged and sealed in individual bags.
Our program extends the life and value of your headsets, resulting in significant cost savings. Cleaned headsets can be redeployed to new hires at a fraction of the cost of new ones.
Price: $19 per headset (non-warrantied service) to clean, sanitize and individually package.
Turnaround Time: One week for fewer than 100 units.
Repair

In-Warranty Repair
SHG headsets come with a two-year warranty and cables have a one-year warranty. Once received, units are thoroughly tested to determine the necessary repairs. Products are either repaired to their factory-new condition or replaced.
Out-of-Warranty Repair
This program is available for all SHG products, extending the life and value of your products well beyond the warranty period.
Price: $49 to $59 for most corded headsets. All out-of-warranty repairs include a full one-year warranty.
Turnaround Time: Two weeks.
For in-warranty and out-of-warranty products, we provide an RMA# (return merchandise authorization). Please visit our Repairs page or call us at 1-800-827-9715 for further assistance.
Refurbish
Secure Headset Group™ (SHG) offers a large selection of refurbished corded headsets, which are tested and restored to like-new condition. They cost a fraction of our new products, making them perfect for large quantity orders. For further information, please call us at 1-800-827-9715 or send us a message through our Contact Us page.