Poly has announced it will no longer manufacture or support its specialty
dispatch communications equipment since critical components for some of the legacy products are no longer available. This means customers relying on their headsets, cords, and accessories may face supply shortages, unsupported products, and increased downtime. For organizations dispatch centers such as 911, military or aviation, this creates real operational risk. SHG™ provides a stable, U.S. based alternative with guaranteed availability and long-term product support.

SHG has nearly four decades of heritage in critical communications, serving the U.S. Army, DoD, first responders, and call centers. Unlike many vendors, we don’t just make audio devices we engineer communication endpoints that meet strict government standards. Our products deliver:

• Quality: 99.96% reliability, military-grade engineering
• Safety / Security: FIPS 140-2 encryption, TAA & NDAA 889 compliance, adherence to the Department of Defense Memorandum on Collaboration Peripherals in Secure Spaces
• Availability: Guaranteed shipping in under 30 days
• Service: Two-year warranty, 24hr swap program, White glove account and response management.
• American Owned: U.S. engineering and design, manufacturing oversight and operations, and live support.
  

We’re an American-owned and operated company with proven performance in the most demanding environments.

SHG S D200 – DECT Cordless PTT Headset Adapter
Wireless DECT PTT; analog & USB; Level C; FIPS 140-2 AES-256.
Replacement for Poly CA22CD

SHG S D145-PTT/AMP – PTT AMP Cable (6-wire)
PL/QD ↔ PJ7 with in-line PTT; amplifier; tested 1M+ cycles.
Replacement for Poly SHS 1890-15

SHG S D145-PTT – PTT Cable (6-wire)
Commercial grade PL/QD ↔ PJ7 with rugged PTT.
Replacement for Poly SHS 1890 Series

SHG S D144-AMP – AMP Cable (4-wire)
QD ↔ PJ7 with mute & volume,
controller/dispatch ready.Replacement for Poly P10

They are available now. Tested and ready for shipping. Unlike other suppliers we don’t over promise on dates. We deliver.

Yes. SHG provides both custom and standard solutions for all major headset and communication platforms. We manufacture a wide range of headsets, connection cords, push-to-talk devices, and wireless DECT solutions. We have
specifically designed a new set of products as superior replacement options to Poly. If you have specialized requirements, our engineering team can design and certify a fit-for-purpose solution.

Every SHG headset is built for mission-critical uptime. Our standard warranty covers 2 years on headsets cables and accessories

If something does go wrong, we offer same-day swap from stocked inventory so you never face extended downtime. We also run a refurbishment program that replaces worn parts, sanitizes, and fully tests units at a reduced cost.

All SHG products are:

• NDAA Section 889 compliant (no restricted components).
• TAA compliant
• DoD memorandum on Collaboration Peripherals in Secure Spaces adherent for endpoint safety
• We also conduct ongoing penetration testing and hackathons to
  validate protection against evolving threats. This is why the U.S. Army has
  selected us as their sole provider for headset endpoints.

Yes. Currently SHG guarantees order fulfillment within 30 days or less on existing products. For new products we will look to maintain that level of service. We maintain a robust U.S.based warehouse full of inventory so you’re never left waiting.

We offer a step-by-step migration service:

1. Dedicated transition support team
2. Compatibility review of your current equipment.
3. Product mapping — we identify direct SHG replacements or custom engineered solutions.
4. Fast-track delivery
5. Onboarding support with live U.S. reps to help teams adjust seamlessly including onsite support if required
6. Ongoing technical support for the life of the product

Our goal is to make the switch invisible to your frontline staff while
upgrading reliability and compliance.

Many remaining vendors focus on consumer or office-grade audio. SHG is
different:

• We specialize in critical communications, not general headsets.
• Quality: 99.96% reliability, military-grade engineering
• Safety / Security: FIPS 140-2 encryption, TAA & NDAA 889 compliance, adherence to the Department of Defense Memorandum on Collaboration Peripherals in Secure Spaces
• Availability: Guaranteed shipping in under 30 days
• Service: Two-year warranty, 24hr swap program, White glove account and response management.
• American Owned: U.S. engineering and design, manufacturing oversight and operations, and live support.

We’ve put together an easy to use Poly transition Guide on our website at www.secureheadsets.com/poly or call us at 1-800-827-9715