Features Management App
Floor wide policy control.
The S D200 Features Management App gives supervisors one place to set, standardize, and lock how every S D200 wireless base performs, so dispatchers can stay focused on the call instead of the equipment.
For Windows PCs. Downloads a .zip file. Unzip it and run the setup file.
The supervisor problem
Every shift change is a chance for settings to drift. A mic level gets nudged.
The Features Management App puts those settings back in your hands. Configure each unit once, lock what shouldn’t change, and give your dispatchers a console that works the same way every time they sit down.
Benefits
Consistent audio across every shift
Set speaker, microphone, and radio receive baselines for your whole center. Dispatchers can still fine-tune their own listening volume on the pistol grip, but everyone starts from the same standard.
Stop accidental changes before they become outages
Lock the unit into analog/PTT or USB mode, disable the mode button on the base, and lock the base mic controls. The most common setup problem, an accidental mode switch that disables PTT, simply can’t happen.
Start with settings tested on your radio
Level 3 on one radio console doesn’t sound like level 3 on another. SHG worked directly with radio manufacturers and agencies to build receive-volume presets matched to your platform, so you start from a tested baseline instead of trial and error.
A quieter, calmer console
Turn off PTT button and volume wheel beeps that compete with radio traffic. Keep sidetone on so dispatchers hear a low level of their own voice and know the line is live.
More runtime when you need it
Switch to narrowband mode to reduce interference in busy rooms and add roughly 30 to 45 minutes of battery life per full charge.
Secure by design
The app is built for supervisors and administrators, and connects through the USB interface cable included with every S D200. Settings are managed directly at the unit.
What you can control
| Setting | What it does | Why supervisors use it |
|---|---|---|
| Battery level | Shows the charge level of the connected unit. | Quick health check during setup and maintenance. |
| Speaker volume | Sets how loud callers sound to the dispatcher. | A consistent listening baseline for every position. |
| Microphone volume | Sets how the dispatcher sounds to callers. | A consistent output baseline for every position. |
| Receiver volume | Low, medium, or high radio receive baseline matched to your console brand. | Correct radio audio from day one. |
| Bandwidth | Wideband (default) for fuller audio and range, or narrowband. | Narrowband provides less interference in crowded rooms and 30 to 45 more minutes of battery. |
| Default mode | Locks the unit in analog/PTT or USB mode. | Prevents accidental switching that disables PTT. |
| Mode button | Enables or disables the mode button on the base. | Removes the most common cause of setup errors. |
| Button type | Tells the unit how to handle PTT when connected by USB to PC-based dispatch software. | PTT works correctly in USB-based setups. |
| Sidetone | Lets dispatchers hear a low level of their own voice. | Confirms the line is live; many dispatchers prefer it. |
| PTT button beep | Turns the PTT beep on or off. | Less noise on top of radio traffic. |
| Volume wheel beep | Turns the pistol grip volume wheel beep on or off. | A quieter console. |
| Mic volume control | Enables or disables the +/- mic buttons on the base. | Keeps the mic level your agency set for officers. |
Getting started
- Connect the S D200 base to a PC using the USB interface cable included in the box.
- Download and open the Features Management App.
- Select the receive-volume preset for your radio console.
- Set your speaker, microphone, and sidetone baselines.
- Lock the default mode and disable controls you don’t want changed.
- Repeat for each unit, then put your team back on the console.
Support
Questions during setup? Call and talk to a live person at SHG’s US-based support team. Every S D200 is backed by a 2-year warranty and SHG’s 24-hour swap program.
FAQ
Who should use the Features Management App?
Supervisors and administrators who set up and maintain S D200 units. Dispatchers don’t need it for day-to-day use.
Can dispatchers still adjust their own volume?
Yes. Dispatchers can adjust their listening volume on the pistol grip. The app sets the baseline and controls which base settings can be changed.
Does the app install software updates to my units?
No. The app configures settings on each unit. It does not install updates.